A Golden Partnership
The collaboration between QSM and Bank of Jerusalem helped create QSwitch, a universal financial switch that manages the bank’s ATM network.
In 2012, the management of Bank of Jerusalem decided to establish an ATM chain, which did not exist at the bank at the time. The bank’s goal was to create better, more effective customer service within the bank’s branches – and it was therefore decided to invest in the most advanced ATM machines in the market, which allow customers to deposit and withdraw cash, print information sheets, deposit singular and bulk checks, and more.
Bank of Jerusalem selected QSM as its software provider, and NCR as its ATM hardware provider. The project, which lasted six months, initiated the production of QSwitch, which was developed on the basis of former MF software and years of ATM experience, and became QSM’s flagship solution for banking and credit card ATM data and communication transference. Development of QSwitch was executed in alignment with Bank of Jerusalem’s R&D, infrastructure and QA staff. Simultaneously, the bank developed a branch payment authorization system with Matrix Company.
An additional aspect of the project included adding Bank of Jerusalem as an additional bank within Automatic Bank Services (SHVA) – Israel’s banking defrayment system. Bank of Jerusalem is the first bank to join SHVA in almost 30 years.
The project was successfully marketed in 2013, and today Bank of Jerusalem operates dozens of ATM’s at its branches throughout Israel, to the satisfaction of its customers.
Michael Tayer, Deputy CEO and Resource Division Manager
While the addition of ATM’s to the bank’s branches was a regulative procedure, it has contributed to the bank’s efficiency and to customer satisfaction. The bank found QSM to be a loyal, professional and committed partner that specializes in establishing a long-term client/supplier relationship.